TERMS OF SERVICE - FULGURAI Last Updated: November 16, 2025 ================================================================================ IMPORTANT: By accessing or using FulgurAI, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the service. ================================================================================ 1. INTRODUCTION These Terms of Service ("Terms") govern your use of FulgurAI ("Service"), an AI-powered automation platform accessible at https://fulgurai.com. By accessing or using FulgurAI, you agree to be bound by these Terms. If you do not agree, do not use the Service. For legal entity and registration details, see Section 16 (Legal Information) at the end of this document. ================================================================================ 2. DESCRIPTION OF SERVICE ================================================================================ FulgurAI is an AI-powered automation platform that creates intelligent agents to automate tasks. The Service includes: - Agent Creation: Interactive chat-based interface to create automation agents - Code Execution: Running agents in secure sandboxed environments (E2B) - Integrations: Connecting to third-party services (Google Drive, Gmail, Sheets, Calendar, Docs, Slack, Notion, Email) - Scheduling: Running agents on demand or on scheduled intervals - File Processing: Processing documents, PDFs, spreadsheets, images - Web Scraping: Extracting data from websites - Output Delivery: Saving results to files, databases, or sending via email/Slack ================================================================================ 3. ELIGIBILITY AND ACCOUNT REGISTRATION ================================================================================ 3.1 AGE REQUIREMENT You must be at least 18 years old to use FulgurAI. By using the Service, you represent and warrant that you are 18 years of age or older. 3.2 ACCOUNT CREATION - You must create an account using Google OAuth authentication - You must provide accurate and complete information - You are responsible for maintaining the security of your account credentials - You must notify us immediately of any unauthorized access 3.3 ACCOUNT RESPONSIBILITY You are responsible for all activities that occur under your account, including: - Agents created and executed - Data processed through integrations - Payments and billing - Compliance with these Terms and applicable laws ================================================================================ 4. SUBSCRIPTION PLANS AND PRICING ================================================================================ 4.1 PRICING TIERS FREE TIER (No credit card required): - 1 agent creation per month - 15 agent executions per month - All features included - Email support PRO TIER - €49/month: - 25 agent creations per month - 500 agent executions per month - All features included - Priority email support BUSINESS TIER - €149/month: - 100 agent creations per month - 5,000 agent executions per month - Team sharing (5 users) - Priority support - Additional features as developed 4.2 BILLING - Subscriptions are billed monthly in advance - Payments processed via Stripe (secure, PCI-compliant) - Prices listed in Euros (EUR) or US Dollars (USD) - You authorize us to charge your payment method on each billing cycle - Billing starts immediately upon subscription 4.3 TAXES Prices do not include applicable taxes (VAT, sales tax, etc.). You are responsible for paying all taxes associated with your subscription. For EU customers: - VAT may be charged based on your location - Business customers: Provide valid VAT number for reverse charge ================================================================================ 5. PAYMENT TERMS ================================================================================ 5.1 PAYMENT METHODS We accept payments via: - Credit cards (Visa, Mastercard, American Express) - Debit cards - Other payment methods supported by Stripe 5.2 FAILED PAYMENTS If payment fails: - We will attempt to charge your payment method up to 3 times - Your account may be downgraded to Free tier if payment fails - You will receive email notifications before downgrade - Access to paid features will be suspended until payment is successful 5.3 REFUND POLICY - Free tier: No refunds (service is free) - Paid tiers: 14-day money-back guarantee from initial subscription - Refunds after 14 days: At our discretion, evaluated case-by-case - Refund requests: Email billing@fulgurai.com with reason NO REFUNDS for: - Subscription renewals (cancel before renewal date to avoid charges) - Partial months (no pro-rata refunds) - Services already consumed (agents created/executed) 5.4 CANCELLATION You may cancel your subscription at any time: - Cancel through account settings or email billing@fulgurai.com - Cancellation takes effect at the end of current billing period - You retain access to paid features until period ends - No refund for remaining days in billing period - After cancellation, account reverts to Free tier ================================================================================ 6. ACCEPTABLE USE POLICY ================================================================================ 6.1 PERMITTED USES You may use FulgurAI to: - Automate legitimate business and personal tasks - Process your own data or data you have permission to access - Create agents for legal purposes - Integrate with services you have authorized access to 6.2 PROHIBITED USES You may NOT use FulgurAI to: ILLEGAL ACTIVITIES: - Violate any laws or regulations - Infringe intellectual property rights - Process stolen or unauthorized data - Engage in fraud, phishing, or scams HARMFUL ACTIVITIES: - Create malware, viruses, or malicious code - Conduct denial-of-service attacks - Hack, breach, or compromise systems - Scrape websites that prohibit scraping - Bypass security measures or access controls ABUSIVE ACTIVITIES: - Send spam or unsolicited messages - Harass, threaten, or harm others - Distribute illegal or harmful content - Impersonate others or misrepresent affiliation PLATFORM ABUSE: - Reverse engineer or decompile the Service - Attempt to gain unauthorized access - Use the Service to compete with us - Resell or redistribute the Service without permission - Exceed rate limits or abuse resources 6.3 CONTENT RESTRICTIONS Do NOT process or create agents that handle: - Child sexual abuse material (CSAM) - Content promoting violence or terrorism - Content that violates privacy or data protection laws - Personally identifiable information (PII) without proper authorization - Protected health information (PHI) without HIPAA compliance 6.4 CONSEQUENCES OF VIOLATIONS Violation of this policy may result in: - Warning and request to cease activity - Suspension or termination of account (with or without notice) - Deletion of agents and data - Legal action and cooperation with law enforcement - No refund of fees paid ================================================================================ 7. INTELLECTUAL PROPERTY ================================================================================ 7.1 OUR INTELLECTUAL PROPERTY FulgurAI owns all rights to: - The Service, website, and platform - FulgurAI branding, logos, and trademarks - Software, code, algorithms, and infrastructure - Documentation and templates You may NOT: - Copy, modify, or create derivative works - Use our trademarks without permission - Remove copyright or proprietary notices 7.2 YOUR CONTENT You retain ownership of: - Agent code you create or modify - Data you upload or process - Output files generated by your agents By using FulgurAI, you grant us a limited license to: - Execute your agents on our infrastructure - Store your code and data for service delivery - Use anonymized data for service improvement - Display your content in your account 7.3 TEMPLATE LIBRARY (FUTURE FEATURE) If you publish agents to our template library: - You grant us a license to distribute your template - You retain ownership of your code - Templates are subject to our review and approval - We may feature or promote your templates ================================================================================ 8. THIRD-PARTY INTEGRATIONS ================================================================================ 8.1 YOUR RESPONSIBILITY When connecting third-party services (Google, Slack, Notion, etc.): - You must have legal authority to connect the service - You are responsible for data accessed through integrations - You must comply with third-party terms of service - You grant us permission to access data via OAuth on your behalf 8.2 INTEGRATION AVAILABILITY - We do not guarantee continuous availability of integrations - Third-party services may change APIs or revoke access - We are not responsible for third-party service outages - Integration features may change or be discontinued 8.3 DATA PROCESSING - Agents process data from integrations in secure E2B sandboxes - Data is transmitted securely (TLS encryption) - We do not access your integrated data except as necessary to provide the Service - See Privacy Policy for details on data handling ================================================================================ 9. SERVICE AVAILABILITY AND LIMITATIONS ================================================================================ 9.1 SERVICE LEVEL We strive to provide reliable service but do NOT guarantee: - 100% uptime or availability - Uninterrupted or error-free operation - Specific response times or performance - Compatibility with all systems or integrations 9.2 MAINTENANCE AND DOWNTIME We may: - Perform scheduled maintenance (with advance notice when possible) - Experience unplanned downtime - Temporarily disable features for updates - No credits or refunds for downtime (unless specifically promised in SLA) 9.3 SERVICE LIMITATIONS Current limitations: - Agent execution timeout: 10 minutes per run - File size limits: Dependent on integration quotas - API rate limits: As enforced by third-party services - Sandbox resource limits: CPU, memory, disk space per E2B plan We reserve the right to: - Modify limitations as needed - Implement fair-use policies - Throttle or limit excessive usage ================================================================================ 10. DATA AND PRIVACY ================================================================================ 10.1 DATA COLLECTION AND USE See our Privacy Policy (https://fulgurai.com/privacy) for details on: - What data we collect - How we use and protect data - Your privacy rights under GDPR - Third-party data sharing 10.2 DATA SECURITY We implement industry-standard security measures: - Encryption at rest (AES-256-GCM) - Encryption in transit (TLS 1.2+) - Secure sandboxed execution (E2B) - Regular security audits However, no system is 100% secure. You use the Service at your own risk. 10.3 DATA OWNERSHIP - You own your data and agent code - We do not claim ownership of your content - Upon account deletion, your data is deleted within 30 days - Payment records retained for 7 years (legal requirement) ================================================================================ 11. LIMITATION OF LIABILITY ================================================================================ 11.1 DISCLAIMER OF WARRANTIES THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: - Merchantability - Fitness for a particular purpose - Non-infringement - Accuracy, reliability, or completeness 11.2 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY FRENCH LAW: WE ARE NOT LIABLE FOR: - Indirect, incidental, special, consequential, or punitive damages - Loss of profits, revenue, data, or business opportunities - Service interruptions or data loss - Third-party actions or integrations - Errors in agent code or execution - Unauthorized access or security breaches MAXIMUM LIABILITY: Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or €100, whichever is greater. 11.3 EXCEPTIONS This limitation does NOT apply to: - Death or personal injury caused by our negligence - Fraud or fraudulent misrepresentation - Liabilities that cannot be limited under French law 11.4 YOUR RESPONSIBILITY You are solely responsible for: - Backing up your data and agent code - Testing agents before production use - Compliance with laws and third-party terms - Damages caused by your agents or misuse of the Service ================================================================================ 12. INDEMNIFICATION ================================================================================ You agree to indemnify, defend, and hold harmless FulgurAI and Pierre Henri Jean Humblot from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: - Your use or misuse of the Service - Your violation of these Terms - Your violation of third-party rights - Your agents or content - Your violation of laws or regulations ================================================================================ 13. TERMINATION ================================================================================ 13.1 TERMINATION BY YOU You may terminate your account at any time by: - Deleting your account through account settings - Emailing contact@fulgurai.com - No refund for remaining subscription period 13.2 TERMINATION BY US We may suspend or terminate your account immediately if: - You violate these Terms - You engage in prohibited activities - Your payment fails repeatedly - Required by law or court order - We cease operations 13.3 EFFECT OF TERMINATION Upon termination: - Your access to the Service is revoked immediately - Your agents stop running - Your data is deleted within 30 days (see Privacy Policy) - No refund of fees (unless required by law) - Sections that should survive termination (liability, disputes, etc.) remain in effect ================================================================================ 14. MODIFICATIONS TO TERMS ================================================================================ 14.1 CHANGES TO TERMS We may modify these Terms at any time by: - Posting updated Terms on our website - Updating the "Last Updated" date - Notifying you via email for material changes 14.2 YOUR ACCEPTANCE Continued use of the Service after changes constitutes acceptance of new Terms. If you do not agree to changes: - Stop using the Service - Cancel your subscription - Contact us with concerns ================================================================================ 15. GOVERNING LAW AND DISPUTES ================================================================================ 15.1 GOVERNING LAW These Terms are governed by the laws of France, without regard to conflict of law principles. 15.2 JURISDICTION Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lyon, France. 15.3 EU CONSUMER RIGHTS If you are a consumer in the European Union, you retain rights under EU consumer protection laws that cannot be waived by contract. 15.4 DISPUTE RESOLUTION Before filing a lawsuit, please contact us at contact@fulgurai.com to attempt to resolve the dispute informally. ================================================================================ 16. MISCELLANEOUS ================================================================================ 16.1 ENTIRE AGREEMENT These Terms, together with our Privacy Policy, constitute the entire agreement between you and FulgurAI. 16.2 SEVERABILITY If any provision is found unenforceable, the remaining provisions remain in full effect. 16.3 WAIVER Our failure to enforce any right or provision does not constitute a waiver of that right. 16.4 ASSIGNMENT You may not assign or transfer these Terms. We may assign our rights and obligations without your consent. 16.5 FORCE MAJEURE We are not liable for delays or failures due to events beyond our reasonable control (natural disasters, wars, pandemics, internet outages, etc.). 16.6 LANGUAGE These Terms are provided in English. In case of conflict between translations, the English version prevails. 16.7 CONTACT FOR LEGAL NOTICES For legal notices or service of process, see Section 17 (Legal Information) below. ================================================================================ CONTACT US ================================================================================ For questions about these Terms of Service: EMAIL: - General inquiries: contact@fulgurai.com - Billing questions: billing@fulgurai.com - Security issues: security@fulgurai.com POSTAL ADDRESS: FulgurAI 4 Place Louis Chazette 69001 Lyon France ================================================================================ 17. LEGAL INFORMATION ================================================================================ SERVICE PROVIDER (Legal Entity) Legal Entity: Pierre Henri Jean Humblot, Entrepreneur Individuel Business Registration: SIREN 823 531 157, SIRET 823 531 157 00019 Business Activity: 62.01Z - Programmation informatique Registered Address: 4 Place Louis Chazette, 69001 Lyon, France Tax Residence: Czech Republic Contact: contact@fulgurai.com LEGAL NOTICES AND SERVICE OF PROCESS For legal notices or service of process: Pierre Henri Jean Humblot 4 Place Louis Chazette 69001 Lyon France Email: contact@fulgurai.com JURISDICTION These Terms are governed by French law. Disputes are subject to the exclusive jurisdiction of the courts of Lyon, France, except where EU consumer protection laws provide additional rights. VAT INFORMATION For EU business customers requiring VAT documentation: - Business name: Pierre Henri Jean Humblot, Entrepreneur Individuel - SIREN: 823 531 157 - SIRET: 823 531 157 00019 ================================================================================ ACKNOWLEDGMENT ================================================================================ By using FulgurAI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. ================================================================================ © 2025 FulgurAI. All rights reserved. ================================================================================